Can I get a refund if I don’t like the cookies?
We don’t offer refunds for taste preference or buyer’s remorse. Because our products are perishable and made to order, all sales are final - unless there’s a quality or fulfillment issue on our end (see below).
What if my order arrives damaged or incorrect?
If your box is damaged, missing items, or the customization is wrong, contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll replace the affected items or issue store credit. Refunds are considered only if a replacement isn’t feasible.
My package was late—do you refund shipping or the order?
We can’t guarantee carrier transit times and don’t refund for delays caused by the shipper, weather, or incorrect addresses. If the delay was due to our production or dispatch error, we’ll make it right with a re-ship or store credit.
What if heat/cold affected my cookies in transit?
We pack for safe travel, but extreme temperatures can impact perishable goods. If your order arrives unsafe to consume (melted beyond recognition, spoiled), email photos within 48 hours. We’ll assess and, if confirmed, send a replacement or store credit. (Tip: choose expedited/temperature-friendly shipping during hot/cold months.)
Can I cancel or change a custom/branded order?
Once production begins (often 24–48 hours after payment), custom orders can’t be canceled or refunded. If you need to change a date, message, logo, or quantity, reach out ASAP—before we start baking/printing—and we’ll try to accommodate. After production starts, changes may incur a fee.
How do I start a claim?
Email photos + order # to info@spectrumofsweets.com within 48 hours of delivery. Please note ingredients are listed on each product; we can’t refund for undisclosed allergies or preference-based requests.
